In today’s world, when your website is down, your business is at risk. CieA team with our full-cycle customer support services is always there to ensure your online business thriving. When you deal with Internet products, you can come across three major maintenance and support challenges. They are:

Business Continuity: it is necessary to ensure the company’scontinuous thriving
Functionality: the server and operational system need to be functioning fast and bug-free
Expertise: it is not always possible to have an in-house support team with the experience you need once in a while

 

Our Services

CieA Customer Support team is continuously educated and trained to address the needs of your business. Currently we offer the following technical support services:

Software maintenance and proactive support
   Our proactive approach lets us warn the customer if the back-up is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.
Performance/availability monitoring
   CieA helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.
Application improvement
   Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.
Task/bug tracking systems deployment and customization
   Taking the value of reporting and identifying defects into account, CieA specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.

 

Contact Us Today

If you would like to find out more or simply start co-operation process with our Customer Support team, you are welcome to give us a call, send an email or fill in the contact form.